PSA from Eversource – Don’t Let Scams Ruin the Holiday Season
Eversource joins other utilities urging caution to customers
MANCHESTER, N.H. (November 18, 2019) — Whether it’s over the phone, online or at the front door, sophisticated scammers are finding unique ways to exploit people and steal their money, and Eversource wants its customers to beware of the seasonal increase in utility scams. These scammers often pose as Eversource employees to get money, demand personal information for identity theft, or use deceptive marketing tactics to convince customers to switch energy suppliers. This week—as part of Utilities United Against Scams, which is a consortium of over 100 energy companies—Eversource is urging its customers to look for the signs of scammers.
“We always want to protect our customers from scams, and that’s why it’s critical we continue to raise awareness and educate the public about all the different tactics these scammers use,” said Eversource Senior Vice President and Chief Customer Officer Penni Conner. “If someone shows up at your home or calls you and demands immediate payment, do NOT give it to them. Call us right away at 1-800-662-7764 to verify ANY request for payment or personal information.”
A common utility con involves customers getting phone calls warning that their service is about to be shut off because of unpaid bills. The caller claims to be a billing representative from Eversource who tells a customer that to avoid an immediate shutoff, they need to settle an overdue bill by providing a credit card number or a prepaid debit card. In many cases, the caller ID will display “Eversource.” Both businesses and homeowners are targeted and, unfortunately, scammers are often successful. According to the Better Business Bureau’s 2018 Scam Tracker Risk Report, the median loss for a utility scam victim is $500.
The energy company wants to remind its customers:
Eversource representatives never demand instant payment in person or over the phone.
Eversource representatives do not require the use of prepaid debit cards (such as Green Dot MoneyPak, Vanilla or Reloadit).
Eversource representatives never request customers meet at a payment center, such as a department or grocery store, to make a payment.
Eversource does not solicit door-to-door or on the phone on behalf of third-party energy suppliers.
All Eversource employees carry photo identification; field workers wear company logoed clothing and drive company vehicles.
Eversource urges anyone who believes they are a target of improper solicitation to please alert local law enforcement and contact the company directly at 1-800-662-7764. The energy company tracks these types of customer concerns and reports them to state regulators.
Eversource.com and the Utilities United Against Scams websites provide more information on how to protect personal information and avoid becoming a victim of utility scams. Concerned customers can also report scams and fraudulent activity by calling the New Hampshire Public Utilities Commission at 603-271-2431.
Due to a leak found on Albuquerque Ave near Talent Rd, Pennichuck will shut down water on Monday, November 11, 2019 from 9am to 4pm. Affected Roads are 65 through 116 Talent Rd, Albuquerque Ave, Pheasant St, Martin Ln, Blackbird Ln, Cardinal Ln, Mulberry Ln, Foxwood Ln, Country Ln, Bayberry Ln and Sparrow Ct. (see map below). For more information or if you are experiencing colored water contact Pennichuck Customer Service 800-553-5191 or visit their website at www.Pennichuck.com
Eversource will be installing new equipment to upgrade an existing transmission line in Litchfield, N.H. This improvement will allow for remote, automated control of the system and avoid manual operations for maintenance or power outages. The upgrades will improve response time when addressing system issues and improve system reliability.
Town of Litchfield PUBLIC HEARING NOTICE Adoption of Town Flag
The Litchfield Board of Selectmen will conduct a public hearing on Monday, April 8, 2019 at 6:00pm at the Town Office Meeting Room, 2 Liberty Way, Litchfield, NH to discuss adopting the official Town Flag. Residents wishing to speak on this matter are invited to attend or send comments to: Tbrown@Litchfieldnh.gov or Town of Litchfield, Troy Brown, Town Administrator, 2 Liberty Way, Litchfield, NH 03052.